How it works
Your payment policy decides whether a booking needs a payment before confirmation. A customer who says they paid, and sends a transfer screenshot, creates a payment claim with that evidence attached. Nothing is recorded as paid until a person in your workspace verifies the claim; the Agent never confirms a payment on its own.
Where to verify
Pending claims appear on the workspace home as something that needs a decision, and on the booking they belong to. Verifying or rejecting is a person's action and is recorded with who did it.
Verified against the product at PLC-7