Hassan AliUrgent · ComplaintOrder arrived cold, wants to speak to someone
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AI-native customer operations
Messages from WhatsApp, Instagram and your website land in one place. An AI Agent handles the routine, your team steps in when it matters, and every booking, order and follow-up is approved, executed and reported back to you.
14-day free trial. No credit card required.
01A customer writes
Mariam Adel10:05
عايزة أحجز الغرفة الخاصة يوم السبت لعشر أفراد
02AGENEON knows her
03The Agent answers
Orders Assistant10:06
الغرفة الخاصة تبدأ من 1500 جنيه لمدة ساعتين وتتسع لعشرة. تحبي أحجزها؟
04A person takes over
Sara is holding this conversation. The Agent has stopped answering it.
The Agent will not reply while a person holds this.
05Work, under your authority
No-reply follow-up· WhatsApp
06The outcome
Booking made — private dining room, Saturday 8pm · AGENEON
Revenue not observed. AGENEON shows a business outcome only where a trustworthy record of it exists; no transaction record exists yet.
02How it works
Every customer travels the same line. Most of it never needs you. What does is ranked and waiting when you open AGENEON.
On WhatsApp, Instagram, Messenger or your website. It lands in one Inbox.
Their history, orders or bookings, what they asked last time, where they came from.
It answers from your own menu, catalog and availability. When the customer asks for a person, or the Agent decides it should not continue, your team takes over — visibly.
A follow-up, a booking, an order. Anything that leaves AGENEON waits for an owner or admin, with the consequence written first. Approved is not sent; sent is not delivered — each step is its own record.
A booking made, a customer won, a message delivered. When AGENEON does not know, it says so.
03Conversations
WhatsApp, Instagram, Messenger and your website land in one place, and every conversation says in words who is handling it.
Customer operations
Inbox
6 conversations · 1 waiting for a person
The Agent is holding 4 of these 6 conversations. Only a conversation that departs from that is marked.
04Your team and the Agent
The customer, the Agent, and a named colleague each speak as themselves. When Mariam asked for someone from the branch, Sara took over with the whole conversation in front of her — and the Agent paused until she was done.
Conversation
Mariam Adel
Private dining room for a birthday, ten guests
Sara is holding this conversation. The Agent has stopped answering it.
The Agent will not reply while a person holds this.
Mariam Adel10:05
عايزة أحجز الغرفة الخاصة يوم السبت لعشر أفراد
Orders Assistant10:06
الغرفة الخاصة تبدأ من 1500 جنيه لمدة ساعتين وتتسع لعشرة. تحبي أحجزها؟
Mariam Adel10:30
ممكن أكلم حد من الفرع بخصوص التورتة والديكور؟
Sara11:25
Mariam, this is Sara from the Zamalek branch. Saturday 8pm is yours — tell me about the cake and I will arrange the decoration.
Customer
What the Agent has gathered
Wants the private room on Saturday for ten guests, budget around 2000 EGP.
05Actions and approvals
When a customer goes quiet, the Agent proposes the exact message, to whom, on which channel, inside which hours. You see the consequence before the button. Approving permits the send — it does not pretend to be the send.
The Agent's authority is a ladder you set:Read only · Suggest · Draft · Execute · Execute with approval
Agent work
No-reply follow-up
AGENEON has prepared this and is waiting for a decision.
Nothing has been sent, and nothing will be until it is decided.
Nothing to observe yet. Nothing has been executed, so there is no business outcome to look for.
Approving permits AGENEON to send this exact message on its next attempt inside the send window. It does not send it now, and it does not guarantee it can be sent. Rejecting stops the follow-up. It will not be sent. Both decisions are final: this request cannot be re-opened. Whether the customer reads it, and what they do next, is not recorded by AGENEON.
Your approval permits the send on the next attempt inside the send window. Until then, nothing has left.
Approved. Not yet executed.
Nothing has left AGENEON. The send happens on the next attempt inside the send window.
The provider accepted the message. Whether the customer read it, or bought, is a separate record — shown only if it exists.
AGENEON's record says the provider accepted the send.
Business outcome
Not observed. AGENEON records that it sent this. It records nothing about what the customer did next, so no business outcome is shown.
A send that left and never confirmed is shown as exactly that. AGENEON will not claim either.
Delivery is not confirmed. AGENEON's own record says this was dispatched, and no confirmation came back. That is neither a failure nor a success, and AGENEON will not claim either.
06Customer memory
Every conversation, booking, follow-up and note lands on one record, in the order you ask the questions: where do they stand, what do we know, is anything active, what happened — and who did each thing.
Customers
Nour Fahmy
Repeat customer · WhatsApp · first seen 92 days ago
Where they stand
What we know
Repeat customer. Ordered the Family Feast Box three times; collecting Thursday at 8pm. — last from the Agent
Is anything active?
1 open conversation on WhatsApp — held by the Agent
What happened
07Your view
AGENEON ranks what needs a person — a waiting customer, a pending approval, a broken connection — then shows what it did and what actually happened. Counts are observed, windows are labelled, and revenue appears only when a trustworthy record exists.
Owner view
Overview
4 things need you now.
What needs you now
1 conversation is waiting for a person.
The Agent does not reply to these until a person takes over.
1 follow-up is waiting for approval.
Nothing is sent until it is decided.
Review approvals
2 connections need review.
Work that depends on it may not run until it is reconnected.
Review connections
What AGENEON did
Last 7 daysExecuted means the provider accepted the send — not that a business outcome followed.
What happened
Last 7 daysRevenue not observed. AGENEON shows a business outcome only where a trustworthy record of it exists; no transaction record exists yet.
Ranked: a waiting customer before a pending approval before a broken connection. One action each.
Conversations held, replies sent, follow-ups executed, conversations handed to your team. Last 7 days.
Messages from customers, new customers, bookings, leads that moved — and what AGENEON does not know, said plainly.
08Works with
You authorise each connection inside your workspace. AGENEON reads what it needs to answer well; anything that changes something outside AGENEON needs a person's approval.
Availability by provider: Website chat is live today. WhatsApp, Instagram and Facebook Messenger depend on Meta's business verification of AGENEON; Shopify, Salla, Zid and Foodics list AGENEON through their own app review. Inside your workspace you see the exact state of each connection: connected, needs attention, or not yet available.
09Pricing
Every plan includes every channel and capability. Plans differ only in how much runs through AGENEON each month.
Starter
For a business getting its first channel and Agent live.
39 USDper month
1,490 EGPper month
149 SARper month
179 AEDper month
GrowthMost popular
For a business running real daily volume with a small team.
99 USDper month
3,490 EGPper month
349 SARper month
399 AEDper month
Scale
For several locations or brands under one account.
199 USDper month
6,990 EGPper month
699 SARper month
799 AEDper month
Run customer operations for clients? There is an Agency plan, and the client always owns the workspace. AGENEON for agencies
Start free
14 days, every capability, no card.
Your name, what you sell, where you are. It learns from your website and asks only what it still needs.
Website chat is live in minutes. WhatsApp, Instagram, Messenger and your store connect from the same page.
Open the Overview. See what needs you. Let the Agent handle the routine, and take over when it matters.