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01AI for customer operations.
A message comes in. Your business moves.
Sales. Bookings. Follow-ups. One connected flow, with your team in control.
AGENEON understands the customer, uses what it knows about your business, and runs the next step you allow — while your team stays in control.
Early access — nothing is charged today.
One conversation. The whole picture.
A familiar name. A new request.
Nour Hassan
Hi! Can I move my booking to Friday at 7:00 pm?
Of course, Nour. Friday at 7:00 pm is open. Shall I move it from Thursday?
Yes please!
Customer
The history travels with them.
- Current
- Thu 4:00 pm
- Prefers
- Evenings
- History
- 3 conversations
- Customer found
- Context loaded
- Availability checked
- Option prepared
Fri 7:00 pm is open
Needs approval
Prepared. Not yet changed.
Of course, Nour. Friday at 7:00 pm is open. Shall I move it from Thursday?
This business requires a person to approve booking changes. Nothing changes until you approve this example.
Interactive illustration · sample customer and dates · no real action is taken.
Interactive illustration · sample customer and dates · no real action is taken.
Example conversation. Changes wait for a person because this business chose that.
The operating loop
More than an answer. A way forward.
Bring the conversation, the customer and the next allowed action together. So each request has somewhere to go.
- 01
Understand
The customer, their request, and the business behind your answer.
- 02
Prepare
The relevant offer, booking, order or follow-up, using your business context.
- 03
Move forward
Act within the authority you allow. Bring in your team where a decision needs them.
02See AGENEON in your business
Built around the way you do business.
Choose your business. Follow a product scenario from the customer's first request to the next step.
Explore your business
Example conversationStorePhoto to order
Customer wants
The bag in her photo, in beige, delivered to Sheikh Zayed
Store · Example conversation
Salma A.
Do you have this one? I want it in beige.
It looks closest to these two from our collection. Which one do you mean?
From the catalogue
Layla tote
Leather · Beige, Black, Tan
1,450 EGP
Nour shoulder bag
Leather · Beige, Olive
1,180 EGP
The first one. Is beige in stock, and how much is delivery to Sheikh Zayed?
Beige is in stock. Delivery to Sheikh Zayed is 70 EGP. Send me the address and I'll place the order.
Villa 12, Street 5, Beverly Hills, Sheikh Zayed
Done, Salma. Your order is placed.
Order #2318
Placed- Layla tote · Beige
- 1,450 EGP
- Delivery · Sheikh Zayed
- 70 EGP
- Total
- 1,520 EGP
Customer context
Salma A.New customer
Customer wants: The bag in her photo, in beige, delivered to Sheikh Zayed
- Source
- Wants
- Layla tote · Beige
- Area
- Sheikh Zayed
- Stage
- New customer
Set up by this business: Catalogue with colours and tracked stock · delivery zones · photo matching on
Photo matching is switched on per workspace at activation. It is off by default.
What AGENEON is doing
- Understood: Photo read · two closest bags suggested
- Saved: She chose the Layla tote · match confirmed
- Checked: Beige in stock · delivery fee from the Sheikh Zayed zone
- Done: Order #2318 placed · 1,520 EGP
Done by AGENEON · nobody had to confirm it
Order placed · 1,520 EGP with delivery
- Your team
- Nothing to approve. Pack and ship order #2318.
- Next
- It is on your orders list, and beige stock went down by one.
Each example runs under the authority that business set up: most of the work AGENEON finishes itself, and a person comes in only for money, custom prices and exceptions — then hands it back. Example conversations with illustrative businesses, prices and dates. What AGENEON can complete depends on how each business sets it up.
03From message to outcome
AGENEON doesn't stop at the reply.
The message
Reem A. · Instagram
What AGENEON does
- Product found in your catalog
- Stock checked · Navy / M
- Delivery area checked
- Price and delivery shared
- Order prepared
The outcome
Order prepared · 189 AED
Your team confirms it with one tap.
Some steps should wait for a person. You decide which.
Needs approvalConfirm order · 189 AED · Reem A.
Review04Your team stays in control
Work flows. You keep the final say.
Every message shows who wrote it. Anything you mark for approval waits for a person — and your team can step in or take over on supported conversations.
Handled by AGENEONToday
5 routine conversations handled this morning
- Opening hours answered · Mona R.
- Price from catalog · Ali K.
- Booking confirmed · Tarek S.
- Order status shared · Omar K.
- Reminders sent · 6 customers
Needs approvalReem A. · Instagram
Draft reply · written by AGENEON
Your navy linen shirt, size M, is 189 AED with delivery to Dubai Marina by Friday. I'll confirm the order now.
ActionConfirm order · 189 AED
What the customer sees
Nothing is sent until someone decides.Try one of the three options.
- Routine work runs on its own
- Actions you choose wait for approval
- Your team can step in on supported conversations
05Customer context
A new conversation. Not a fresh start.
Three weeks later, Khaled comes back. AGENEON already sees where he came from, what was quoted, and what was promised.
Khaled Y. · Instagram · Today 19:40
Is the grey sofa we discussed still available?
- Customer history found · quote from 21 Sep
Hi Khaled — yes, the grey 3-seater is still in stock at 18,900 EGP, and the free delivery to Sheikh Zayed we mentioned still applies. Want me to reserve it?
Khaled YoussefReturning
- Came from
- Instagram ad · Autumn living
- Interested in
- Grey 3-seater sofa
- Area
- Sheikh Zayed
- Now
- Follow-up · ready to reserve
History
- 19 SepAsked about sofas from the ad
- 21 SepQuote sent · 18,900 EGP, free delivery
- 24 SepFollow-up sent · no reply
- TodayCame back asking about the grey sofa
06Your view
See what moved. Know what needs you.
Demo workspace · Sample data
6
Needs you
132 customer conversations today
Overview · Today
6 things need you. AGENEON handled the rest.
Demo workspace · Sample data
132 customer conversations today
Handled by AGENEON 118With your team 8Need you 6
Needs you6
- Hassan A. wants a personOrder arrived cold · waiting 11 minTake over
- Order to approve · 485 EGPPrepared by AGENEON · RestaurantReview
- Follow-up to approveZiad K. · quote from SundayReview
+ 3 more
In progress
- Awaiting reply
- 17
- Follow-ups set
- 24
- With your team
- 8
Recent outcomes
- Bookings made
- 14
- Orders prepared
- 9
- Leads moved forward
- 11
Demo workspace with sample data — not customer results.
07Works with
Many ways in. One connected picture.
- Messenger
- Website chat
Also connects toShopifyFoodicsGoogle CalendarCalendly
Website chat needs no provider approval. Other connections depend on each provider's own review — inside your workspace you see the exact state of each one.
08Pricing
Make room for your next chapter.
Core capabilities stay consistent while workspaces, team capacity and usage allowances scale with the plan.
Grow together
One business. Or a portfolio of them.
Building for clients? Explore AGENEON for agencies: separate client workspaces, shared ways of working, and a clear view across your portfolio.
Your business, moving forward
Give every conversation a next step.
Tell us about your business. We are opening AGENEON in stages.