Boundaries
Every workspace has boundaries on AI work per hour, per day and over a rolling month, measured in provider calls, tokens and seconds of audio. When a boundary is reached, new AI work is held until the window moves on. A boundary being reached is an operational state, not a penalty, and the Help page shows it.
What is never contained
A conversation that is progressing commercially, one that produced a booking, an order, a payment claim, a live handoff or a next action, is never contained for being long. Volume alone never stops a customer who is buying.
Changing a boundary
Boundary values are set by AGENEON from observed usage and are not changed from inside a workspace or by support on request. If your business needs more, ask through Help and the request reaches a person at AGENEON with your usage evidence attached.
Verified against the product at PLC-7