Frequently Asked Questions

Colors: We have a total of 14 colors for both LED lights and LED strip covers to choose from, which means the color of light and  strip covers can be different.
We also offer RGB and Full colors lights.

Fonts: We have developed 30 font families including cursive, block and double line fonts. If the custom neon fonts on our custom neon page  aren’t what you want, tell us what you need and we’ll make it happen right away!

Thank you for requesting a quote. You will receive a quote with the model within 1-2 business days. Please note that sometimes our emails are filtered into the spam folder. Make sure to look for our email there.

If you plan to use your new neon sign outdoors or anywhere it might get wet, please choose "Outdoor Use" in the product options .Our outdoor neon signs are waterproof  and we will add IP67 waterproofing for you dust -rated process and protected against immersion in water up to 3.3 feet (1 meter) deep for up to 30 minutes. Since the tags are equipped with adapters, controls, and have a power outlet, they are not suitable for underwater use. Please note that our standard signs are not waterproof and should not be exposed to wet weather, extreme heat or cold, or placed where they may become wet.

LED neon signs are 10 times more energy efficient than the same signs made of glass neon tubes. LED neon flexible has low power consumption, according to product size, divided into 12V / 24V / 120V. Compared with typical glass neon lights with input voltage of 3KV-18KV, LED neon lights have lower electricity bills and higher safety. When used properly, LED neon flexible signs can last up to 5 times longer than glass neon signs, which means less waste. Finally, all Lamomo Neon® LED neon signs do not contain neon, mercury or any other harmful chemicals that may make recycling difficult, are child-safe, have a lifespan of 50000-100,000+ hours, are hard-wearing and easy to clean.

When your order ships, we will update the order status on your order page, and will also send you an email with your tracking number and a link to a logistics inquiry that you can track online.

We offer a policy of return and exchange within 14 natural days from the date of product arrival, and we only provide refunds and returns for defective products. Returned products must be in good physical condition and you will be responsible for shipping costs for returns. Once the product is complete, you cannot cancel the order. For all orders rejected at the carrier level and returned to us, a 30% restocking fee will be deducted from the refund. Please see our

Under normal circumstances, the return time of the money is 1-7 working days. It is normal for refunds received by different payment channels to be delayed to varying degrees; the actual date of receipt of the refund shall prevail. Refunds are usually returned to your original payment method account. You are not responsible for the processing fee for the refund.

We currently accept Credit Card ( including Visa, Mastercard, JCB, Discover or American Express logo, etc.), PayPal. If you need to send money to us via TT, please contact us atneonnew@ageneon.comto provide bank account information.